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  1. Represent Clo
  2. FAQs & Policies

FAQs & Policies

Popular FAQs

  • Are duties and taxes included on my order?
  • How do I track my order?
  • Represent Black Friday Sale
  • The Vault
  • How long does shipping usually take?
  • Payment Methods

Shipping & Duties

  • How long will it take to receive my order?
  • Are duties and taxes included on my order?
  • Christmas Delivery Dates
  • InPost Locker FAQs
  • Where do you ship from?
  • Can I combine the shipping on my orders?
See all 7 articles

Returns & Refunds

  • How long will it take to receive a refund?
  • Make a return
  • Return In-Store
  • Exchanges

Orders

  • I have not received my order, where is it?
  • Can I amend something on my order?
  • Can I cancel my order?

Store Information

  • Store Opening Hours
  • Do you host in-store events?
  • Does the café have exclusive merchandise or its own social channels?
  • Can I sit in-store with my coffee?
  • Do you sell coffee beans?
  • Are food items available or coffee only?
See all 9 articles

Products

  • Product Sizing
  • Product Care
  • Product Issues
  • Represent Gift Cards
  • Discounts
  • Modern Day Slavery Statement
See all 7 articles

Represent Policies

  • Shipping & Returns Policy
  • California Financial Incentive Notice
  • Cookie Policy
  • U.S. Privacy Policy
  • Privacy Policy
  • Terms & Conditions of Sale

App

  • iOS & Android App FAQs

Prestige

  • Prestige Help Guide

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