Shipping
UK
- Royal Mail Tracked Standard (2-3 Business Days) - £2.99
- Orders Over £120 Via Royal Mail Standard (2-3 Business Days) - FREE
- Royal Mail Tracked Express (1-2 Business Days) - £3.99
- DPD Premium Next Working Day (24 Hour Ex Sunday) - £5.99
- Orders Over £200 Via Royal Mail Express (1-2 Business Days) - FREE
- 24/7 InPost Locker/Shop Collect (2-3 Business Days) - £2.99
- Orders over £120 Via 24/7 Inpost Locker/Shop Collect (2-3 Business Days) - FREE
- Prestige VIP Royal Mail Tracked Express (1-2 Business Days) - FREE
- Prestige Platinum Royal Mail Tracked Express (1-2 Business Days) - FREE
- Prestige Gold Royal Mail Tracked Express (1-2 Business Days) - FREE
- Prestige Silver Royal Mail Tracked Standard (2-3 Business Days) - FREE
EU
Free standard shipping for Silver Prestige tier and above.
Austria
- Austria Post (2-4 Business Days) - €3.99
- Orders over €130 via Austria Post (2-4 Business Days) - FREE
- Austria Post PRESTIGE DELIVERY (2-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Czech Republic
- DPD Standard (2-4 Business Days) - 100 Kč
- Orders over 3170 Kč via DPD Standard (2-4 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (2-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - 195 Kč
- Orders over 6090 Kč via DHL Express (1-2 Business Days) - FREE
Finland
- Post Nord (2-4 Business Days) - €3.99
- Orders over €130 via Post Nord (2-4 Business Days) - FREE
- Post Nord PRESTIGE DELIVERY (2-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
France
- Colissimo (2-3 Business Days) - €3.99
- Orders over €130 via Colissimo (2-3 Business Days) - FREE
- Colissimo PRESTIGE DELIVERY (2-3 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Germany
- DHL Paket (2-3 Business Days) - €3.99
- Orders over €130 via DHL Paket (2-3 Business Days) - FREE
- DHL Paket PRESTIGE DELIVERY (2-3 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Turkiye, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Malta, Montenegro, Serbia
- DHL Express (1-2 Business Days) - €10
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
- UPS Express Service (1-3 Business Days) - €18
- Orders over €250 via UPS Express (1-3 Business Days) - FREE
Norway
- Post Nord (5-7 Business Days) - 44 Kr
- Orders over 1415 kr via Post Nord (5-7 Business Days) - FREE
- Post Nord PRESTIGE DELIVERY (5-7 Business Days) - FREE
- DHL Express (1-2 Business Days) - 110 kr
- Orders over 2730 kr via DHL Express (1-2 Business Days) - FREE
Portugal
- Celeratis (4-6 Business Days) - €3.99
- Orders over €130 via Celeratis (4-6 Business Days) - FREE
- Celeratis PRESTIGE DELIVERY (4-6 Business Days) - FREE
- DHL Express (1-2 Business Days) - €10
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Slovakia
- AT Post (3-4 Business Days) - €3.99
- Orders over €130 via AT Post (3-4 Business Days) - FREE
- AT Post PRESTIGE DELIVERY (3-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Switzerland
- Ascendia (2-3 Business Days) - 4 Fr
- Orders over 120 Fr via Ascendia (2-3 Business Days) - FREE
- Ascendia PRESTIGE DELIVERY (2-3 Business Days) - FREE
- DHL Express (1-2 Business Days) - CHF 10
- Orders over CHF 250 via DHL Express (1-2 Business Days) - FREE
- UPS Express Service (1-3 Business Days) - CHF 18
- Orders over CHF 250 via UPS Express (1-3 Business Days) - FREE
Belgium
- Belgium Post Standard Shipping (1-2 Business Days) - €3.99
- Orders over €130 via Belgium Post Standard Shipping (1-2 Business Days) - FREE
- Belgium Post Standard Shipping PRESTIGE DELIVERY (1-2 Business Days) - FREE
- DHL Express (1-2 Business Days) - €10
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Bulgaria, Croatia, Greece, Romania
- DHL Express (1-2 Business Days) - €3.99
- Orders over €130 via DHL Express (1-2 Business Days) - FREE
- DHL Express PRESTIGE DELIVERY (1-2 Business Days) - FREE
Netherlands
- PostNL Standard Shipping (1-2 Business Days) - €3.99
- Orders over €130 via PostNL Standard Shipping (1-2 Business Days) - FREE
- PostNL Standard Shipping PRESTIGE DELIVERY (1-2 Business Days) - FREE
- DHL Express (2-3 Business Days) - €8
- Orders over €250 via DHL Express (2-3 Business Days) - FREE
Aland Islands, Belarus, Faroe Islands, Isle of Man, Kosovo, Liechtenstein, Moldova, North Macedonia, San Marino, Svalbard & Jan Mayen, Vatican City
- UPS Express Service (1-3 Business Days) - €18
- Orders over €250 via UPS Express (1-3 Business Days) - FREE
Denmark
- Post Nord (2-4 Business Days) - €3.99
- Orders over €130 via Post Nord (2-4 Business Days) - FREE
- Post Nord PRESTIGE DELIVERY (2-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - €10
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Hungary, Slovenia
- DPD Standard (3-4 Business Days) - €3.99
- Orders over €130 via DPD Standard (3-4 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (3-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Poland
- DPD Standard (3-4 Business Days) - 20 PLN
- Orders over 550 PLN via DPD Standard (3-4 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (3-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - 35 PLN
- Orders over 1065 PLN via DHL Express (1-2 Business Days) - FREE
Lithuania
- DPD Standard (4-5 Business Days) - €3.99
- Orders over €130 via DPD Standard (4-5 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (4-5 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Spain
- Celeratis (4-6 Business Days) - €3.99
- Orders over €130 via Celeratis (4-6 Business Days) - FREE
- Celeratis PRESTIGE DELIVERY (4-6 Business Days) - FREE
- DHL Express (1-2 Business Days) - €10
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Italy
- Post Italiane (4-6 Business Days) - €3.99
- Orders over €130 via Post Italiane (4-6 Business Days) - FREE
- Post Italiane PRESTIGE DELIVERY (4-6 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Estonia, Latvia, Cyprus
- DPD Standard (4-5 Business Days) - €3.99
- Orders over €130 via DPD Standard (4-5 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (4-5 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Ireland
- AN Post (2-4 Business Days) - €3.99
- Orders over €130 via AN Post (2-4 Business Days) - FREE
- AN Post PRESTIGE DELIVERY (2-4 Business Days) - FREE
- DHL Express (1-2 Business Days) - €10
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Luxembourg
- DPD Standard (1-2 Business Days) - €3.99
- Orders over €130 via DPD Standard (1-2 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (1-2 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Monaco
- DPD Standard (4-6 Business Days) - €3.99
- Orders over €130 via DPD Standard (4-6 Business Days) - FREE
- DPD Standard PRESTIGE DELIVERY (4-6 Business Days) - FREE
- DHL Express (1-2 Business Days) - €8
- Orders over €250 via DHL Express (1-2 Business Days) - FREE
Sweden
- Post Nord (3-5 Business Days) - 45 Kr
- Orders over 1400 kr via Post Nord (3-5 Business Days) - FREE
- Post Nord PRESTIGE DELIVERY (3-5 Business Days) - FREE
- DHL Express (1-2 Business Days) - 110 kr
- Orders over 2700 kr via DHL Express (1-2 Business Days) - FREE
US
No import duties or customs charges/taxes to the United States
- Standard (2-5 Business Days) - $10
- Express (2 Business Days) - $20
- Standard Orders Over $175 (2-5 Business Days) - FREE
- Standard Prestige Delivery (2-5 Business Days) - FREE
- USPS Standard (7-10 Business Days) - $10
- USPS Standard Orders Over $175 (7-10 Business Days) - FREE
- USPS Standard Prestige Delivery (7-10 Business Days) - FREE
CANADA
- FedEx Standard Shipping (4-6 Business Days) - $10 CAD
- UPS Express Service (1-3 Business Days) - $20 CAD
- Orders over $350 CAD via FedEx Standard Shipping - FREE
- Orders Over $500 CAD Via UPS Express (1-3 Business Days) - FREE
AUSTRALIA
- FedEx Standard Shipping (4-6 Business Days) - $15 AUD
- DHL Express (1-3 business days) - $20 AUD
- Orders over $420aud via DHL Express - FREE
MEXICO
- FedEx Standard Shipping (4-6 Business Days) - $10
- DHL Express (1-3 business days) - $15
- Orders over $300 via DHL Express - FREE
WORLDWIDE SHIPPING
- DHL Express (1-3 business days) $15 USD or FREE if order is $300 or above.
- UPS Express (1-3 business days) $15 USD or FREE if order is $300 or above.
Orders are shipped Monday to Friday excluding UK and Belgian public holidays Please allow up to 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
Returns
If something is not quite right you’ve got 14 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and original packaging. Footwear must be returned in the original box, with no signs of wear on the sole.
Gift with purchase
If you receive a promotional free gift as part of a qualifying purchase, you must return the free gift in the event that the qualifying purchase is returned. If you fail to return the free gift with the qualifying purchase, the value of the gift may be deducted from the refund. The gift must be returned in an unused, unaltered condition, in its original packaging.
How do I return my items?
To find out how to return, please follow the steps in the ‘How do I return my items?’ section.
The cost of returning items is as follows:
UK Website Orders
- Royal Mail Returns - £3.95
- Prestige VIP Returns - FREE
- Exchanges - FREE
US Website Orders
- USPS - $9
EU Website Orders
- Austria - €6
- Belgium - €10
- Bulgaria - €21
- Croatia - €18
- Denmark - €8
- Finland - €10
- France - €5
- Germany - €6
- Ireland - €6
- Italy - €12
- Netherlands - €9
- Poland - €10
- Portugal - €11
- Slovakia - €14
- Spain - €9
- Sweden - €20
- Norway - €13
- Switzerland - €55
- Countries not listed are customer self post
Rest of World Website Orders
- Canada - $38
- Australia / New Zealand - $29
- Hong Kong /South Africa / UAE - $25
- Countries not listed are customer self post
Is there anything I can't return?
Certain products are not returnable for hygiene reasons (for example underwear, socks or swimwear if any hygiene seal is not in place or has been broken).
How do I return my items?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label. When creating your return label, you’ll have a choice of returning via DPD, Collect+, Hermes Parcel Shop, UPS, Royal Mail or Hermes Home Collection
1.To start your return, head to our Returns Portal (you’ll need your order number handy).
UK Return Portal
US Return Portal
EU Return Portal
Rest of World Return Portal
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!
INTERNATIONAL ORDERS
Please note, if the portal states "Delivered to HUB", this means your return is still at the Rebound international HUB and NOT our warehouse facility.
To find out how to return, please follow the steps in the ‘How do I return and international order?’ section.
How do I return an international order?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label.
1.To start your return, head to our returns portal (you’ll need your order number handy).
For US returns, please use the new portal here.
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see if printer-less options are available in your area in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point!
I wasn’t given a specified carrier in the portal, what does this mean?
In a few countries we may not be able to offer you a specific carrier. In this instance, please register your return via our online returns portal – and follow the instructions on screen to package and send back the item/s back to us.
REFUNDS
When will I receive my refund?
Once you’ve sent your items back to us, you should receive your refund within 14 days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reach us yet, but it has reached the Rebound sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email customersupport@representclo.com so we can investigate this for you.
How can I track my return?
You’ll receive tracking emails informing you of the progress of your return. However, if you’d like to check in with the tracking more frequently you can track your on the Returns Portal.
Multiple returned orders
If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.