WHEN DOES THE VAULT OPEN?
For all prestige members, the Represent Vault Sale will begin with early access from 6pm BST on WEDNESDAY 12th June.
General Access will begin at 8pm BST on WEDNESDAY 12th June, please see below a list of localised times which are relevant to your region.
GLOBAL VAULT TIMES - GENERAL RELEASE
Los Angeles: 12:00
New York: 15:00
Manchester: 20:00
Berlin: 21:00
Dubai: 23:00
Tokyo: 04:00
Sydney: 05:00
ALLOCATED PRESTIGE EARLY ACCESS TIMES
18:00 - VIP
18:30 - Platinum
19:00 - Gold
19:15 - Silver
19:30 - Bronze
19:30 - Regular Email Sign Ups
20:00 - GENERAL ACCESS
CAN I RETURN ITEMS THE VAULT?
Yes, all UK orders placed over the weekend have a 14-day return period from receiving your items. All returns must be registered through our returns portal to ensure that the returns process is as speedy and simple as possible. Visit our returns policy page for more info. Please note, we will not be accepting underwear garments or socks as these items are non-returnable.
In the US certain products will be final sale and therefore non-returnable. These products are clearly marked in the product description with the following 'This item purchased in The Vault is final sale and cannot be returned.'
DELAYED RESPONSES
We understand that you might have a few extra questions, or experience an issue during the Vault which will result in you emailing our customer experience team. When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible. Please note that things get increasingly busy for us around this time of year, so if you don't receive an immediate response from us, don't panic - we'll be working round the clock to answer your DMs and emails. For a faster point of contact, we will have live chat support available for most of the weekend.
I'VE NEVER SHOPPED WITH REPRESENT BEFORE, WHAT SIZE SHOULD I GO FOR?
If you’re not familiar with how Represent fits, and are unsure on which size to take. Please visit our dedicated size chart page, or the size chart which is displayed on each product.
CHECKOUT DELAYS
There may be a chance that you experience a queue during checkout. In this instance, please do not refresh the page as this will lose your place in the line. We'll get you through as quickly as possible! Adding an item to your cart, unfortunately, does not reserve the stock for your final checkout.
WHICH PAYMENT METHODS WILL BE AVAILABLE TO USE DURING THE VAULT?
All current payment methods which are available on the web-store, will be available for use like normal over the course of the weekend. This includes: PayPal, Klarna, Clearpay/Afterpay, iDeal, Sofort, Giro Pay, EPS & P24 (in the select countries, for more information please visit our terms and conditions page).
CAN I USE A PRESTIGE CODE ON ITEMS WHICH ARE IN THE SALE?
Unfortunately not, prestige discounts cannot be used on sale items.
CAN I USE A GIFTCARD OR STORE CREDIT CODE?
Yes, any existing gift cards or return store credits can be used at the checkout. You can also purchase gift cards during the vault, but these won’t be discounted.
WILL ANY BUNDLE DISCOUNTS BE AVAILABLE?
Unfortunately, all automatic discounts won’t be available during the Vault period, this includes the Initial bundle.
CAN I CHANGE OR CANCEL MY ORDER?
Due to increased traffic on all of our stores, orders placed over the Vault period cannot be amended, or cancelled. This includes order details like changing sizes or colours, adding products, or altering your shipping address, or shipping method.
I'VE PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
If you have placed multiple orders, we're unfortunately unable to combine these; each order will be dispatched separately.
I'VE PLACED MULTIPLE ORDERS, BUT ONLY ONE HAS ARRIVED?
We always try and dispatch orders on a 'first come first serve' basis. However, due to the operations at our distribution centres, unfortunately, we are not always able to do this.
WILL EXPRESS SHIPPING BE AVAILABLE DURING THE VAULT?
All usual shipping methods will be available at checkout, however we cannot guarantee that express shipping will be as fast as normal, with increased volumes within the network over the Vault period. Your shipping timeframe will begin once your package has been dispatched from our warehouse. Please allow up to 5 additional business days for your order to arrive (in addition to the shipping timeframe chosen at checkout), before reaching out to our Customer Support Team. Tracking may take up to 48 business hours to activate once you've received your shipping confirmation email.
DO YOU HAVE QUESTIONS THAT WE HAVEN'T ANSWERED?
Contact us at customersupport@representclo.com.