We cover all duties & taxes on EU orders. Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.
USA & CANADA
We cover all duties & taxes on US and Canadian orders. Please note that carriers may require you to provide additional customs information in order to receive your order.
UNITED KINGDOM
Prices advertised on UK orders is inclusive of UK VAT at the relevant rate applicable. Additional UK duties and UK taxes do not apply
OTHER INTERNATIONAL
For orders outside of the territories listed above - duties and taxes may apply and are the responsibility of the recipient. Some countries may require you to provide additional customs information to our carriers in order to receive your order.
If you believe you have been incorrectly charged for duties and taxes then please get in touch.
An email will be sent confirming your order has left our fulfillment centre, your tracking information will also be included in this email. Alternatively, you can use our tracking forms below.
Due to increased traffic and order volume, all orders placed during the Vault event cannot be amended, or cancelled. Please allow up to 8 additional business days for your order to arrive.
UK
Royal Mail Tracked Standard (2-3 Business Days) - £2.99
Orders Over £120 Via Royal Mail Standard (2-3 Business Days) - FREE
Royal Mail Tracked Express (1-2 Business Days) - £3.99
DPD Premium Next Working Day (24 Hour Ex Sunday) - £5.99
Orders Over £200 Via Royal Mail Express (1-2 Business Days) - FREE
24/7 InPost Locker/Shop Collect (2-3 Business Days) - £2.99
Orders over £120 Via 24/7 Inpost Locker/Shop Collect (2-3 Business Days) - FREE
Prestige VIP Royal Mail Tracked Express (1-2 Business Days) - FREE
Prestige Platinum Royal Mail Tracked Express (1-2 Business Days) - FREE
Prestige Gold Royal Mail Tracked Express (1-2 Business Days) - FREE
Prestige Silver Royal Mail Tracked Standard (2-3 Business Days) - FREE
EU Free standard shipping for Silver Prestige tier and above.
Austria - Austria Post (2-4 Business Days) - €3.99 - Orders over €130 via Austria Post (2-4 Business Days) - FREE - Austria Post PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Czech Republic - DPD Standard (2-4 Business Days) - 100 Kč - Orders over 3170 Kč via DPD Standard (2-4 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - 195 Kč - Orders over 6090 Kč via DHL Express (1-2 Business Days) - FREE
Finland - Post Nord (2-4 Business Days) - €3.99 - Orders over €130 via Post Nord (2-4 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
France - Colissimo (2-3 Business Days) - €3.99 - Orders over €130 via Colissimo (2-3 Business Days) - FREE - Colissimo PRESTIGE DELIVERY (2-3 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Germany - DHL Paket (2-3 Business Days) - €3.99 - Orders over €130 via DHL Paket (2-3 Business Days) - FREE - DHL Paket PRESTIGE DELIVERY (2-3 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Turkiye, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Malta, Montenegro, Serbia - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE - UPS Express Service (1-3 Business Days) - €18 - Orders over €250 via UPS Express (1-3 Business Days) - FREE
Norway - Post Nord (5-7 Business Days) - 44 Kr - Orders over 1415 kr via Post Nord (5-7 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (5-7 Business Days) - FREE - DHL Express (1-2 Business Days) - 110 kr - Orders over 2730 kr via DHL Express (1-2 Business Days) - FREE
Portugal - Celeratis (4-6 Business Days) - €3.99 - Orders over €130 via Celeratis (4-6 Business Days) - FREE - Celeratis PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Slovakia - AT Post (3-4 Business Days) - €3.99 - Orders over €130 via AT Post (3-4 Business Days) - FREE - AT Post PRESTIGE DELIVERY (3-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Switzerland - Ascendia (2-3 Business Days) - 4 Fr - Orders over 120 Fr via Ascendia (2-3 Business Days) - FREE - Ascendia PRESTIGE DELIVERY (2-3 Business Days) - FREE - DHL Express (1-2 Business Days) - CHF 10 - Orders over CHF 250 via DHL Express (1-2 Business Days) - FREE - UPS Express Service (1-3 Business Days) - CHF 18 - Orders over CHF 250 via UPS Express (1-3 Business Days) - FREE
Belgium - Belgium Post Standard Shipping (1-2 Business Days) - €3.99 - Orders over €130 via Belgium Post Standard Shipping (1-2 Business Days) - FREE - Belgium Post Standard Shipping PRESTIGE DELIVERY (1-2 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Bulgaria, Croatia, Greece, Romania - DHL Express (1-2 Business Days) - €3.99 - Orders over €130 via DHL Express (1-2 Business Days) - FREE - DHL Express PRESTIGE DELIVERY (1-2 Business Days) - FREE
Netherlands - PostNL Standard Shipping (1-2 Business Days) - €3.99 - Orders over €130 via PostNL Standard Shipping (1-2 Business Days) - FREE - PostNL Standard Shipping PRESTIGE DELIVERY (1-2 Business Days) - FREE - DHL Express (2-3 Business Days) - €8 - Orders over €250 via DHL Express (2-3 Business Days) - FREE
Aland Islands, Belarus, Faroe Islands, Isle of Man, Kosovo, Liechtenstein, Moldova, North Macedonia, San Marino, Svalbard & Jan Mayen, Vatican City - UPS Express Service (1-3 Business Days) - €18 - Orders over €250 via UPS Express (1-3 Business Days) - FREE
Denmark - Post Nord (2-4 Business Days) - €3.99 - Orders over €130 via Post Nord (2-4 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Hungary, Slovenia - DPD Standard (3-4 Business Days) - €3.99 - Orders over €130 via DPD Standard (3-4 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (3-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Poland - DPD Standard (3-4 Business Days) - 20 PLN - Orders over 550 PLN via DPD Standard (3-4 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (3-4 Business Days) - FREE - DHL Express (1-2 Business Days) - 35 PLN - Orders over 1065 PLN via DHL Express (1-2 Business Days) - FREE
Lithuania - DPD Standard (4-5 Business Days) - €3.99 - Orders over €130 via DPD Standard (4-5 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (4-5 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Spain - Celeratis (4-6 Business Days) - €3.99 - Orders over €130 via Celeratis (4-6 Business Days) - FREE - Celeratis PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Italy - Post Italiane (4-6 Business Days) - €3.99 - Orders over €130 via Post Italiane (4-6 Business Days) - FREE - Post Italiane PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Estonia, Latvia, Cyprus - DPD Standard (4-5 Business Days) - €3.99 - Orders over €130 via DPD Standard (4-5 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (4-5 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Ireland - AN Post (2-4 Business Days) - €3.99 - Orders over €130 via AN Post (2-4 Business Days) - FREE - AN Post PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Luxembourg - DPD Standard (1-2 Business Days) - €3.99 - Orders over €130 via DPD Standard (1-2 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (1-2 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Monaco - DPD Standard (4-6 Business Days) - €3.99 - Orders over €130 via DPD Standard (4-6 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Sweden - Post Nord (3-5 Business Days) - 45 Kr - Orders over 1400 kr via Post Nord (3-5 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (3-5 Business Days) - FREE - DHL Express (1-2 Business Days) - 110 kr - Orders over 2700 kr via DHL Express (1-2 Business Days) - FREE
US
No import duties or customs charges/taxes to the United States
Standard (2-5 Business Days) - $10
Express (2 Business Days) - $20
Standard Orders Over $175 (2-5 Business Days) - FREE
Standard Prestige Delivery (2-5 Business Days) - FREE
USPS Standard (7-10 Business Days) - $10
USPS Standard Orders Over $175 (7-10 Business Days) - FREE
USPS Standard Prestige Delivery (7-10 Business Days) - FREE
CANADA No import duties or customs charges/taxes to Canada
FedEx Standard Shipping (4-6 Business Days) - $10 CAD
UPS Express Service (1-3 Business Days) - $20 CAD
Orders over $350 CAD via FedEx Standard Shipping - FREE
Orders Over $500 CAD Via UPS Express (1-3 Business Days) - FREE
AUSTRALIA
FedEx Standard Shipping (4-6 Business Days) - $15 AUD
DHL Express (1-3 business days) - $20 AUD
Orders over $420aud via DHL Express - FREE
MEXICO
FedEx Standard Shipping (4-6 Business Days) - $10
DHL Express (1-3 business days) - $15
Orders over $300 via DHL Express - FREE
WORLDWIDE SHIPPING
DHL Express (1-3 business days) $15 USD or FREE if order is $300 or above.
UPS Express (1-3 business days) $15 USD or FREE if order is $300 or above.
Orders are shipped Monday to Friday excluding UK and Belgian public holidays Please allow up to 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
Once you’ve sent your items back to us, you should receive your refund within 7 working days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reached us yet, but it has reached the Rebound sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email customersupport@representclo.com so we can investigate this for you.
HOW CAN I TRACK MY RETURN?
You’ll receive tracking emails informing you of the progress of your return. However, if you’d like to check in with the tracking more frequently you can track your on the ReBound portal.
MULTIPLE RETURNED ORDERS
If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.
Royal Mail Tracked 24h (1-2 Business Days) - £3.99
Royal Mail Tracked 48h (2-3 Business Days) - £2.99
DPD Premium Next Working Day (24 Hour, Ex Sunday) - £5.99
InPost Locker (3-4 Business Days) - £2.99
Orders over £120 via Royal Mail 48h (2-3 Business Days) - FREE
Orders over £200 via Royal Mail 24h (1-2 Business Days) - FREE
Prestige VIP Royal Mail 24h Delivery - FREE
Prestige Platinum Royal Mail 24h Delivery - FREE
Prestige Gold Royal Mail 24h Delivery - FREE
Prestige Silver Royal Mail 48h Delivery - FREE
US Website Orders
Shipping domestically from the United States.
Standard Shipping (2-5 Business Days) - $10
Standard Orders over $175 (2-5 Business Days) - Free
Standard Prestige Delivery (2-5 Business Days) - Free
Express Shipping (2 Business Days) - $20
EU Website Orders
Free standard shipping for Silver Prestige tier and above.
Austria - Austria Post (2-4 Business Days) - €3.99 - Orders over €130 via Austria Post (2-4 Business Days) - FREE - Austria Post PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Czech Republic - DPD Standard (2-4 Business Days) - 100 Kč - Orders over 3170 Kč via DPD Standard (2-4 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - 195 Kč - Orders over 6090 Kč via DHL Express (1-2 Business Days) - FREE
Finland - Post Nord (2-4 Business Days) - €3.99 - Orders over €130 via Post Nord (2-4 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
France - Colissimo (2-3 Business Days) - €3.99 - Orders over €130 via Colissimo (2-3 Business Days) - FREE - Colissimo PRESTIGE DELIVERY (2-3 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Germany - DHL Paket (2-3 Business Days) - €3.99 - Orders over €130 via DHL Paket (2-3 Business Days) - FREE - DHL Paket PRESTIGE DELIVERY (2-3 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Turkiye, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Malta, Montenegro, Serbia - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE - UPS Express Service (1-3 Business Days) - €18 - Orders over €250 via UPS Express (1-3 Business Days) - FREE
Norway - Post Nord (5-7 Business Days) - 44 Kr - Orders over 1415 kr via Post Nord (5-7 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (5-7 Business Days) - FREE - DHL Express (1-2 Business Days) - 110 kr - Orders over 2730 kr via DHL Express (1-2 Business Days) - FREE
Portugal - Celeratis (4-6 Business Days) - €3.99 - Orders over €130 via Celeratis (4-6 Business Days) - FREE - Celeratis PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Slovakia - AT Post (3-4 Business Days) - €3.99 - Orders over €130 via AT Post (3-4 Business Days) - FREE - AT Post PRESTIGE DELIVERY (3-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Switzerland - Ascendia (2-3 Business Days) - 4 Fr - Orders over 120 Fr via Ascendia (2-3 Business Days) - FREE - Ascendia PRESTIGE DELIVERY (2-3 Business Days) - FREE - DHL Express (1-2 Business Days) - CHF 10 - Orders over CHF 250 via DHL Express (1-2 Business Days) - FREE - UPS Express Service (1-3 Business Days) - CHF 18 - Orders over CHF 250 via UPS Express (1-3 Business Days) - FREE
Belgium - Belgium Post Standard Shipping (1-2 Business Days) - €3.99 - Orders over €130 via Belgium Post Standard Shipping (1-2 Business Days) - FREE - Belgium Post Standard Shipping PRESTIGE DELIVERY (1-2 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Bulgaria, Croatia, Greece, Romania - DHL Express (1-2 Business Days) - €3.99 - Orders over €130 via DHL Express (1-2 Business Days) - FREE - DHL Express PRESTIGE DELIVERY (1-2 Business Days) - FREE
Netherlands - PostNL Standard Shipping (1-2 Business Days) - €3.99 - Orders over €130 via PostNL Standard Shipping (1-2 Business Days) - FREE - PostNL Standard Shipping PRESTIGE DELIVERY (1-2 Business Days) - FREE - DHL Express (2-3 Business Days) - €8 - Orders over €250 via DHL Express (2-3 Business Days) - FREE
Aland Islands, Belarus, Faroe Islands, Isle of Man, Kosovo, Liechtenstein, Moldova, North Macedonia, San Marino, Svalbard & Jan Mayen, Vatican City - UPS Express Service (1-3 Business Days) - €18 - Orders over €250 via UPS Express (1-3 Business Days) - FREE
Denmark - Post Nord (2-4 Business Days) - €3.99 - Orders over €130 via Post Nord (2-4 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Hungary, Slovenia - DPD Standard (3-4 Business Days) - €3.99 - Orders over €130 via DPD Standard (3-4 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (3-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Poland - DPD Standard (3-4 Business Days) - 20 PLN - Orders over 550 PLN via DPD Standard (3-4 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (3-4 Business Days) - FREE - DHL Express (1-2 Business Days) - 35 PLN - Orders over 1065 PLN via DHL Express (1-2 Business Days) - FREE
Lithuania - DPD Standard (4-5 Business Days) - €3.99 - Orders over €130 via DPD Standard (4-5 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (4-5 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Spain - Celeratis (4-6 Business Days) - €3.99 - Orders over €130 via Celeratis (4-6 Business Days) - FREE - Celeratis PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Italy - Post Italiane (4-6 Business Days) - €3.99 - Orders over €130 via Post Italiane (4-6 Business Days) - FREE - Post Italiane PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Estonia, Latvia, Cyprus - DPD Standard (4-5 Business Days) - €3.99 - Orders over €130 via DPD Standard (4-5 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (4-5 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Ireland - AN Post (2-4 Business Days) - €3.99 - Orders over €130 via AN Post (2-4 Business Days) - FREE - AN Post PRESTIGE DELIVERY (2-4 Business Days) - FREE - DHL Express (1-2 Business Days) - €10 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Luxembourg - DPD Standard (1-2 Business Days) - €3.99 - Orders over €130 via DPD Standard (1-2 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (1-2 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Monaco - DPD Standard (4-6 Business Days) - €3.99 - Orders over €130 via DPD Standard (4-6 Business Days) - FREE - DPD Standard PRESTIGE DELIVERY (4-6 Business Days) - FREE - DHL Express (1-2 Business Days) - €8 - Orders over €250 via DHL Express (1-2 Business Days) - FREE
Sweden - Post Nord (3-5 Business Days) - 45 Kr - Orders over 1400 kr via Post Nord (3-5 Business Days) - FREE - Post Nord PRESTIGE DELIVERY (3-5 Business Days) - FREE - DHL Express (1-2 Business Days) - 110 kr - Orders over 2700 kr via DHL Express (1-2 Business Days) - FREE
Rest of World Website Orders
Destination/s
Rate Name
Delivery Timeframe
Price
Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
DHL Express
1-3 Business Days
$15
Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Hong Kong SAR, Japan, Malaysia, South Korea, China, Indonesia, Laos, Macao SAR, Philippines, Taiwan, Thailand, Vietnam, Singapore, India, Mongolia
DHL Express
1-3 Business Days
$15
Hong Kong SAR, Japan, Malaysia, South Korea, China, Indonesia, Laos, Macao SAR, Philippines, Taiwan, Thailand, Vietnam, Singapore, India, Mongolia
Orders over $300 via DHL Express
1-3 Business Days
Free
United Arab Emirates, Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia
DHL Express
1-3 Business Days
$15
United Arab Emirates, Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia
Orders over $300 via DHL Express
1-3 Business Days
Free
New Zealand
DHL Express
1-3 Business Days
$20
New Zealand
Orders over $300 via DHL Express
1-3 Business Days
Free
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands
DHL Express
1-3 Business Days
$15
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands
Orders over $300 via DHL Express
1-3 Business Days
Free
Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna
DHL Express
1-3 Business Days
$15
Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna
Orders over $300 via DHL Express
1-3 Business Days
Free
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela
DHL Express
1-3 Business Days
$15
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela
Orders over $300 via DHL Express
1-3 Business Days
Free
Returns
What is your returns policy? If something is not quite right you’ve got 14 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and original packaging. Footwear must be returned in the original box, with no signs of wear on the sole.
Gift with purchase If you receive a promotional free gift as part of a qualifying purchase, you must return the free gift in the event that the qualifying purchase is returned. If you fail to return the free gift with the qualifying purchase, the value of the gift may be deducted from the refund. The gift must be returned in an unused, unaltered condition, in its original packaging.
How do I return my items?
To find out how to return, please follow the steps in the ‘How do I return my items?’ section.
The cost of returning items is as follows:
UK Website Orders
Royal Mail Returns - £3.95
Prestige VIP Returns - FREE
Exchanges - FREE
US Website Orders
USPS - $9
EU Website Orders
Austria - €6
Belgium - €10
Bulgaria - €21
Croatia - €18
Denmark - €8
Finland - €10
France - €5
Germany - €6
Ireland - €6
Italy - €12
Netherlands - €9
Poland - €10
Portugal - €11
Slovakia - €14
Spain - €9
Sweden - €20
Norway - €13
Switzerland - €55
Countries not listed are customer self post
Rest of World Website Orders
Canada - $38
Australia / New Zealand - $29
Hong Kong /South Africa / UAE - $25
Countries not listed are customer self post
Is there anything I can't return?
Certain products are not returnable for hygiene reasons (for example underwear, socks or swimwear if any hygiene seal is not in place or has been broken).
How do I return my items?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label. When creating your return label, you’ll have a choice of returning via DPD, Collect+, Hermes Parcel Shop, UPS, Royal Mail or Hermes Home Collection
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!
INTERNATIONAL ORDERS
For all international returns, they are shipped to a dedicated Rebound HUB before being transferred in bulk back to our warehouse facility.
Please note, if the portal states "Delivered to HUB", this means your return is still at the Rebound international HUB and NOT our warehouse facility.
To find out how to return, please follow the steps in the ‘How do I return and international order?’ section.
How do I return an international order?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label.
1.To start your return, head to our returns portal (you’ll need your order number handy). For US returns, please use the new portal here.
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see if printer-less options are available in your area in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point!
I wasn’t given a specified carrier in the portal, what does this mean?
In a few countries we may not be able to offer you a specific carrier. In this instance, please register your return via our online returns portal – and follow the instructions on screen to package and send back the item/s back to us.
REFUNDS
When will I receive my refund?
Once you’ve sent your items back to us, you should receive your refund within 14 days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reach us yet, but it has reached the Rebound sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email customersupport@representclo.com so we can investigate this for you.
How can I track my return?
You’ll receive tracking emails informing you of the progress of your return. However, if you’d like to check in with the tracking more frequently you can track your on the Returns Portal.
Multiple returned orders
If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.
Didn't find your answer?
Don’t hesitate to get in touch with our support team. Send us an email or call and we will respond as soon as possible.
