Shipping
Orders are shipped Monday to Friday excluding UK and Belgian public holidays Please allow up to 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
UK
United Kingdom
Royal Mail Tracked Standard (2-3 Business Days)
£2.99 (FREE on orders over £120)
FREE for Silver Prestige tier
Royal Mail Tracked Express (1-2 Business Days)
£3.99 (FREE on orders over £200)
FREE for Gold / Platinum / VIP Prestige tiers
DPD Pickup Next Day (1-2 Business Days)
£2.99
DPD Premium (24 Hour (Ex Sunday))
£5.99
Guernsey, Isle of Man, Jersey
Royal Mail Tracked Standard (2-3 Business Days)
£2.99 (FREE on orders over £120)
FREE for Silver Prestige tier
Royal Mail Tracked Express (1-2 Business Days)
£3.99 (FREE on orders over £200)
FREE for Gold / Platinum / VIP Prestige tiers
US
United States
Now shipping from our US distribution center for faster, more reliable delivery. No international transit times.
Standard (2-5 Business Days)
$10 USD (FREE on orders over $175 USD)
FREE for Silver Prestige tier & above
Express (2 Business Days)
$20 USD
Puerto Rico
USPS Standard (7-10 Business Days)
$10 USD (FREE on orders over $175 USD)
FREE for Silver Prestige tier & above
EU
Germany
DHL Paket (2-3 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Netherlands
PostNL Standard Shipping (1-2 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (2-3 Business Days)
€8 (FREE on orders over €250)
France
Colissimo (2-3 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Italy
Post Italiane (4-6 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Spain
Celeratis (4-6 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€10 (FREE on orders over €250)
Ireland
AN Post (2-4 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€10 (FREE on orders over €250)
Czechia
DPD Standard (2-4 Business Days)
100 Kč (FREE on orders over 3170 Kč)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
195 Kč (FREE on orders over 6090 Kč)
Aland Islands, Belarus, Faroe Islands, Isle of Man, Kosovo, Liechtenstein, Moldova, North Macedonia, San Marino, Svalbard & Jan Mayen, Vatican City
UPS Express Service (1-3 Business Days)
€18 (FREE on orders over €250)
Austria
Austria Post (2-4 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Belgium
Belgium Post Standard Shipping (1-2 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€10 (FREE on orders over €250)
Bulgaria, Croatia, Greece, Romania
DHL Express (1-2 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
Denmark
Post Nord (2-4 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€10 (FREE on orders over €250)
Estonia, Latvia, Cyprus
DPD Standard (4-5 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Finland
Post Nord (2-4 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Hungary, Slovenia
DPD Standard (3-4 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Lithuania
DPD Standard (4-5 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Luxembourg
DPD Standard (1-2 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Monaco
DPD Standard (4-6 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Norway
Post Nord (5-7 Business Days)
44 Kr (FREE on orders over 1415 kr)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
110 kr (FREE on orders over 2730 kr)
Poland
DPD Standard (3-4 Business Days)
20 PLN (FREE on orders over 550 PLN)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
35 PLN (FREE on orders over 1065 PLN)
Portugal
Celeratis (4-6 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€10 (FREE on orders over €250)
Slovakia
AT Post (3-4 Business Days)
€3.99 (FREE on orders over €130)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
€8 (FREE on orders over €250)
Sweden
Post Nord (3-5 Business Days)
45 Kr (FREE on orders over 1400 kr)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
110 kr (FREE on orders over 2700 kr)
Switzerland
Ascendia (2-3 Business Days)
CHF 4 (FREE on orders over 120 CHF)
FREE for Prestige Silver tier & above
DHL Express (1-2 Business Days)
CHF 10 (FREE on orders over CHF 250)
UPS Express Service (1-3 Business Days)
CHF 18 (FREE on orders over CHF 250)
Turkiye, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Malta, Montenegro, Serbia
DHL Express (1-2 Business Days)
€10 (FREE on orders over €250)
UPS Express Service (1-3 Business Days)
€18 (FREE on orders over €250)
ROW
Canada
No import duties to Canada, taxes calculated at checkout
FedEx Standard Shipping (5-8 Business Days)
$10 CAD (FREE on orders over $350 CAD)
UPS Express Service (1-3 Business Days)
$20 CAD (FREE on orders over $500 CAD)
Australia
Singapore Airlines Standard Shipping (5-8 Business Days)
$15 AUD (FREE on orders over $300 AUD)
DHL Express (1-3 Business Days)
$20 AUD (FREE on orders over $420 AUD)
New Zealand
DHL Express (5-8 Business Days)
$20 NZD (FREE on orders over $510 NZD)
Israel
DHL Express (1-3 Business Days)
₪45 (FREE on orders over 900 NIS)
Mexico
FedEx Standard Shipping (5-8 Business Days)
$10 USD
DHL Express (1-3 Business Days)
$15 USD (FREE on orders over $300 USD)
Qatar
DHL Express (1-3 Business Days)
$15 USD (FREE on orders over QAR 1095)
Singapore
DHL Express (1-3 Business Days)
$20 SGD (FREE on orders over $385 SGD)
Singapore Airlines Standard Shipping (3-6 Business Days)
$13 SGD (FREE on orders over $225 SGD)
All Other ROW Countries
DHL Express (1-3 Business Days)
$15 USD (FREE on orders over $300 USD)
Returns
What is your returns policy?
If something is not quite right you’ve got 14 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and original packaging. Footwear must be returned in the original box, with no signs of wear on the sole.
Gift with purchase
If you receive a promotional free gift as part of a qualifying purchase, you must return the free gift in the event that the qualifying purchase is returned. If you fail to return the free gift with the qualifying purchase, the value of the gift may be deducted from the refund. The gift must be returned in an unused, unaltered condition, in its original packaging.
How do I return my items?
To find out how to return, please follow the steps in the ‘How do I return my items?’ section.
The cost of returning items is as follows:
UK Website Orders
- Royal Mail Returns - £3.95
- Prestige VIP Returns - FREE
- Exchanges - FREE
US Website Orders
EU Website Orders
- Austria - €6
- Belgium - €10
- Bulgaria - €21
- Croatia - €18
- Denmark - €8
- Finland - €10
- France - €5
- Germany - €6
- Ireland - €6
- Italy - €12
- Netherlands - €9
- Poland - €10
- Portugal - €11
- Slovakia - €14
- Spain - €9
- Sweden - €20
- Norway - €13
- Switzerland - €55
- Countries not listed are customer self post
Rest of World Website Orders
- Canada - $38
- Australia / New Zealand - $29
- Hong Kong /South Africa / UAE - $25
- Countries not listed are customer self post
Is there anything I can't return?
Certain products are not returnable for hygiene reasons (for example underwear, socks or swimwear if any hygiene seal is not in place or has been broken).
How do I return my items?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label. When creating your return label, you’ll have a choice of returning via DPD, Collect+, Hermes Parcel Shop, UPS, Royal Mail or Hermes Home Collection
1.To start your return, head to our Returns Portal (you’ll need your order number handy).
UK Return Portal
US Return Portal
EU Return Portal
EU Withdraw from Contract
Rest of World Return Portal
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!
INTERNATIONAL ORDERS
Please note, if the portal states "Delivered to HUB", this means your return is still at the Rebound international HUB and NOT our warehouse facility.
To find out how to return, please follow the steps in the ‘How do I return and international order?’ section.
How do I return an international order?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label.
1.To start your return, head to our returns portal (you’ll need your order number handy).
For US returns, please use the new portal here.
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see if printer-less options are available in your area in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point!
I wasn’t given a specified carrier in the portal, what does this mean?
In a few countries we may not be able to offer you a specific carrier. In this instance, please register your return via our online returns portal – and follow the instructions on screen to package and send back the item/s back to us.
REFUNDS
When will I receive my refund?
Once you’ve sent your items back to us, you should receive your refund within 14 days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reach us yet, but it has reached the Rebound sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email customersupport@representclo.com so we can investigate this for you.
How can I track my return?
You’ll receive tracking emails informing you of the progress of your return. However, if you’d like to check in with the tracking more frequently you can track your on the Returns Portal.
Multiple returned orders
If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.
